Terms of Service

Acceptance of Terms

By accessing or using the Riven Portal, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

Riven Commerce reserves the right to update these terms at any time. Continued use of the service after changes constitutes acceptance of the revised terms.

Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

Riven may suspend or terminate accounts that violate these terms or present a security risk.

Subscriptions and Billing

Some features of the Riven Portal require a paid subscription. Fees are billed in advance on a monthly or annual basis unless otherwise stated.

Subscriptions renew automatically unless canceled before the next billing date. You may cancel at any time from the Admin → Billing page.

Usage overages and add-on services may be charged at the start of the next billing cycle.

Data and Privacy

Riven processes customer, order, and product data solely to provide and improve the service. We do not sell personal data.

You retain ownership of the data you upload. Riven may use aggregated, anonymized data for analytics and service improvements.

Our Privacy Policy describes how we collect, use, and protect personal information.

Intellectual Property

Riven owns all rights, title, and interest in the Riven platform, software, trademarks, and documentation.

You are granted a limited, non-exclusive, non-transferable license to use the service during your subscription term.

You may not reverse engineer, decompile, or attempt to derive the source code of the Riven platform.

Limitation of Liability

To the fullest extent permitted by law, Riven shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Riven total liability for any claim arising out of these terms shall not exceed the amount paid by you to Riven in the twelve months preceding the claim.

The service is provided "as is" without warranties of any kind, either express or implied.

Termination

You may terminate your account at any time. Riven may suspend or terminate access for violations of these terms or non-payment.

Upon termination, your right to use the service ceases immediately. Data is retained for 30 days and then scheduled for deletion.

Provisions that by their nature should survive termination shall survive, including ownership, liability, and dispute resolution.

Changes to the Service

Riven may modify, suspend, or discontinue features of the service at any time. We will provide reasonable notice for material changes.

We are not liable for any modification, suspension, or discontinuation of the service.

Contact

For questions about these terms, contact us at legal@rivenai.io or by mail at Riven Commerce, Attention Legal, Portland, Oregon, USA.

For sales or support inquiries, use the contact form or email sales@rivenai.io.